Shipping Policy

1. Scope and Applicability

This Shipping Policy explains how physical goods are prepared, dispatched, transported, and delivered to customers located in the United Kingdom and other eligible destinations. It applies to all orders confirmed through our website once payment authorization is completed.

2. Order Processing Lifecycle

Orders enter processing status after successful payment confirmation. Processing includes order verification, inventory allocation, quality inspection, secure packaging, and export documentation where applicable.

Standard processing time: 1–3 business days
Processing days: Monday to Friday (excluding UK public holidays)
Orders placed after cut‑off times may begin processing on the next business day
Order total £0.01–£59.99: £9.99 shipping fee
Order total £60 and above: Free shipping

Processing time is separate from transit time and does not represent delivery duration.

3. Dispatch and Handover to Carriers

Once an order is dispatched, it is transferred to an independent logistics provider. Ownership of the shipment transfers to the customer at the point of delivery, not at dispatch.

Carrier selection is determined by destination, parcel dimensions, customs requirements, and operational efficiency. Carrier choices may change without prior notice to ensure timely fulfillment.

4. Estimated Delivery Windows

Delivery estimates are provided at checkout as guidance only. Actual delivery times may vary due to factors beyond our control, including but not limited to customs inspections, weather conditions, transportation disruptions, or local delivery constraints.

Typical delivery ranges (UK):

Standard delivery: 5–10 business days
Remote or high‑risk areas: extended timelines may apply

Delivery estimates are not guaranteed dates.

5. International Shipping and Customs

For cross‑border shipments, customs clearance may be required. Where indicated at checkout, shipments may be sent under Delivered Duty Paid (DDP) terms, meaning applicable import duties and VAT are included in the purchase price.

If DDP is not specified, customers are responsible for any customs charges imposed by local authorities. Failure to pay such charges may result in delivery delays, returns, or disposal of goods by customs.

6. Address Accuracy and Delivery Attempts

Customers are responsible for providing complete and accurate delivery information. We are not liable for delivery failures caused by incorrect or incomplete addresses.

If a delivery attempt fails due to customer unavailability or address issues, the carrier may attempt redelivery or hold the parcel according to their internal policies.

7. Tracking and Shipment Visibility

Tracking details are provided once available. Tracking updates depend on carrier systems and may not reflect real‑time movement at all stages.

Lack of tracking updates does not necessarily indicate shipment loss.

8. Delays, Interruptions, and Force Majeure

We are not responsible for delays caused by events outside reasonable control, including natural disasters, strikes, governmental actions, pandemics, or transportation network failures.

Such events do not constitute grounds for automatic refunds or cancellations unless required by applicable consumer law.

9. Lost or Damaged Shipments

If a shipment is confirmed lost or arrives materially damaged, customers must notify us within 7 days of the recorded delivery date. Evidence such as photographs or carrier statements may be required for investigation.

Resolution options may include replacement or refund, subject to verification.

10. Policy Updates

This Shipping Policy may be updated periodically to reflect operational or regulatory changes. The version published on our website at the time of order placement applies to that order.

11.Contact

Email: fastsupport@pureoakliving.com
Customer Service: +1(210)964-7281
Address:2020 BROOK MEADOW,FORNEY,TX,75126,US
Support Hours: Monday to Friday, 10:00 AM to 18:30 PM (GMT/UK Time)

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