Contact Us
How to Reach Us
We provide customer support for enquiries related to orders, shipping, returns, refunds, and general service questions. Please review our policy pages before contacting us, as many common questions are addressed there.
Customer Support
For order-related or service-related enquiries, you may contact us through the communication channels made available on this website.
When contacting us, please include relevant details such as your order reference number and a clear description of your enquiry. This helps us respond more efficiently.
Response Time
We aim to review and respond to enquiries within a reasonable timeframe during business days. Response times may vary depending on enquiry volume, complexity, and operational factors.
Submitting multiple enquiries for the same issue may delay resolution.
Order Assistance
We can assist with:
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Order status and confirmation enquiries
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Shipping and delivery questions
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Returns and refund-related requests
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Policy clarification
Requests that fall outside the scope of our services may not be supported.
Business Hours
Customer support operates on business days, excluding UK public holidays. Messages received outside business hours will be reviewed on the next business day.
Email: fastsupport@pureoakliving.com
Customer Service: +1(210)964-7281
Address:2020 BROOK MEADOW,FORNEY,TX,75126,US
Support Hours: Monday to Friday, 10:00 AM to 18:30 PM (GMT/UK Time)
Information Accuracy
Please ensure that the contact information you provide is accurate and up to date. We are not responsible for delays caused by incomplete or incorrect contact details.
Security and Verification
For security reasons, we may request verification information before discussing order details. This helps protect customer data and prevent unauthorised access.
Alternative Communication
In certain situations, we may respond using alternative contact methods associated with your order, where appropriate and permitted by law.
Policy Reference
This Contact Us page should be read together with our Terms of Service, Privacy Policy, and other published policies.