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Refund Policy

1. Policy Purpose

This Refund Policy explains the conditions under which refunds may be issued, the applicable timeframes, and the procedures customers must follow when requesting a refund. It is designed to comply with UK consumer protection requirements while clearly defining operational boundaries.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The product is received in a damaged or defective condition

  • The wrong item is delivered

  • The order is cancelled in accordance with the Order Cancellation Policy

  • A return request is approved under the applicable return conditions

Refund eligibility depends on verification and compliance with this policy.

3. Refund Request Timeframe

Customers must submit refund requests within the timeframe specified in the relevant return or cancellation policy.

Where a return is required, the refund process begins only after the returned item is received and inspected.

4. Return Condition Requirements

Returned items must:

  • Be unused and in their original condition

  • Include all original packaging and accessories

  • Not show signs of misuse, alteration, or damage not caused during transit

Items failing to meet these conditions may be ineligible for a refund.

5. Non-Refundable Situations

Refunds are not available in situations including, but not limited to:

  • Damage caused by improper use or normal wear and tear

  • Orders affected by delays outside our reasonable control

  • Failure to provide accurate delivery information

  • Requests submitted outside the applicable time limits

This does not affect statutory consumer rights.

6. Refund Method

Approved refunds are issued to the original payment method used for the purchase. We do not offer cash or alternative payment refunds.

7. Refund Processing Time

Once a refund is approved, processing is typically completed within 3–7 business days. The time required for the refunded amount to appear in your account may vary depending on the payment provider.

8. Partial Refunds

In certain situations, partial refunds may be issued, such as where returned items are incomplete or show signs of use. The refunded amount will reflect the reduced value of the returned goods.

9. Chargebacks and Disputes

Customers are encouraged to contact us before initiating a chargeback. Unresolved chargebacks may delay refund processing or affect future transactions.

10. Policy Amendments

This Refund Policy may be updated periodically. The version in effect at the time the order is placed will apply.

11. Contact

For refund-related enquiries, please contact us using the details provided on the website.

Email: fastsupport@pureoakliving.com
Customer Service: +1(210)964-7281
Address:2020 BROOK MEADOW,FORNEY,TX,75126,US
Support Hours: Monday to Friday, 10:00 AM to 18:30 PM (GMT/UK Time)