Privacy Policy

I. Introduction

This Privacy Policy describes how personal information moves through our systems when you access our website, place an order, or communicate with us. It explains what data is involved, why it is processed, and how it is protected in accordance with UK data protection laws, including UK GDPR.

II. Who This Policy Applies To

This policy applies to individuals who:

• Visit or browse our website

• Purchase products through the website

• Contact us for enquiries or support

It does not apply to services or platforms operated independently by third parties.

III. Personal Data We Handle

The personal information processed may include:

• Identification details (for example, name)

• Communication details (for example, email address)

• Delivery and billing information

• Order and transaction records

• Device and connection information generated during website use

We do not actively collect or process special category personal data.

IV. How Data Is Collected

Personal data enters our systems through:

• Information you submit directly during checkout or enquiries

• Automated technologies used when you interact with the website

• Service partners involved in payment processing or delivery

V. Why We Process Personal Data

Personal data is processed strictly for defined purposes, including:

• Completing and managing customer orders

• Delivering products and related communications

• Responding to customer enquiries

• Maintaining website functionality and security

• Meeting accounting, tax, and legal obligations

VI. Lawful Grounds for Processing

We rely on one or more lawful bases under UK GDPR, including:

• Contractual necessity

• Legal compliance

• Legitimate business interests

• Consent, where required

VII. Data Sharing and Operational Partners

To operate our services, personal data may be shared with selected partners such as:

• Payment processing providers

• Logistics and delivery companies

• Technical infrastructure and hosting providers

All partners are required to handle data in accordance with applicable data protection standards.

VIII. Overseas Data Transfers

Where processing involves transferring data outside the United Kingdom, appropriate safeguards are implemented to ensure continued protection consistent with regulatory requirements.

IX. Data Storage and Retention

Personal data is retained only for periods necessary to fulfil its original purpose or to meet legal requirements. Retention durations vary based on data type and regulatory obligations.

X. Information Security

We apply administrative, technical, and organisational measures designed to protect personal data against unauthorised access, misuse, or loss.

Despite these measures, absolute security cannot be guaranteed.

XI. Cookies and Similar Technologies

Cookies and similar tools are used to support essential site operations and analyse usage patterns. Cookie controls are available through browser settings or applicable consent mechanisms.

XII. Individual Rights

Depending on applicable law, you may have rights to:

• Request access to your personal data

• Request correction or deletion

• Object to certain processing activities

• Request restriction or portability of data

• Withdraw consent where processing is consent-based

Requests are handled in accordance with legal timelines.

XIII. Policy Maintenance

This Privacy Policy may be revised periodically to reflect legal, technical, or operational changes. Updates become effective once published.

XIV. Contact and Enquiries

For questions or requests related to personal data or this Privacy Policy, please use the contact details provided on the website.

Email: fastsupport@pureoakliving.com
Customer Service: +1(210)964-7281
Address:2020 BROOK MEADOW,FORNEY,TX,75126,US
Support Hours: Monday to Friday, 10:00 AM to 18:30 PM (GMT/UK Time)