Order Cancellation Policy
This Order Cancellation Policy explains the circumstances under which an order may be cancelled after it has been placed. The aim is to clarify timing, process, and practical limitations while remaining aligned with applicable UK consumer protection laws.
This policy should be reviewed alongside the Terms of Service, Payment Terms, and Refund Policy.
Cancellation Time Window
An order may be requested for cancellation within 24 hours from the time the order is placed, provided that the order has not progressed to preparation, packing, or dispatch.
The timing is calculated based on the system-recorded order confirmation time and reflects standard operational handling stages.
Orders Beyond the Cancellation Window
Once an order has entered preparation or dispatch, cancellation may no longer be possible. In such situations, the order may need to be completed and, where applicable, handled through the return process after delivery.
Further guidance on returns and related steps is available in the Return Exchange Policy.
Submitting a Cancellation Request
Cancellation requests should be submitted using the contact details listed on the Contact Us page. Including the order reference number and relevant details helps ensure accurate review.
Requests are assessed based on the order status at the time the request is received.
Payment Handling After Cancellation
If a cancellation request is accepted, any payment already made is handled in accordance with the Refund Policy. Where applicable, refunds are processed back to the original Visa or MasterCard used at checkout.
Refund timing may vary depending on payment processing procedures.
Exceptions and Special Circumstances
Certain items or order types may not be eligible for cancellation once processing has begun, particularly where preparation is time-sensitive or order-specific. Any such limitations are assessed based on the nature of the order.
This does not replace rights provided under UK law.
Consumer Rights
Nothing in this policy limits or excludes rights granted under UK consumer protection legislation, including rights related to cancellation, return, or refund of goods where legally applicable.
This policy outlines operational handling only.
Policy Changes
This Order Cancellation Policy may be updated periodically to reflect operational or regulatory changes. The version published on the website represents the current applicable wording.
Contact
Questions regarding order cancellation may be submitted using the contact information provided on the Contact Us page